Welcome to Whatsmyinjury.com

What’s My Injury Limited (a private limited company registered with company number: 14200659) (Whatsmyinjury, we, us, our) is committed to protecting the privacy and security of your personal data.

This Privacy Notice describes how we collect, use and look after your personal data when you visit our website www.whatsmyinjury.com (our Site) and when you input your information in order to access and use the online information, advice and services accessible via our Site from time to time (the Services). It also tells you about your rights and how the law protects you.

1 Important information

1.1 Suppl emental Terms – This Privacy Notice supplements the other notices and terms published on our Site (including our Website Terms of Use, Terms of Service, and Cookies Policy (the Terms)) and is not intended to override them.
1.2 Controller – We are the controller of, and are responsible for, your personal data.
1.3 Understanding – To assist you further in understanding this Privacy Notice, we have set out in the Schedule a glossary of terms used in this Privacy Notice, examples of the types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
1.4 Questions – If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us in writing, either by:
1.4.1 email: data@whatsmyinjury.com;
1.4.2 Post: First floor 21/23 Hall Road, Bowdon, Cheshire, WA143AY
1.5 Complaints – You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
1.6 Who can use our Site – Our Site is not intended for use by children, and we do not knowingly collect data relating to children.
1.7 Changes to this Privacy Notice – We may change this Privacy Notice from time to time by updating this page. Please check it regularly to ensure you are aware of any changes.
1.8 Changes to your personal data – It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
1.9 Third-party links – Our Site may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy notices, therefore you should read their privacy notices to understand what personal data they collect about you and how they use it.

2 The data we collect about you

2.1 We may collect, use, store and transfer the types of personal data about you listed in Part 1 of the Schedule.
2.2 We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
2.3 We collect special categories of personal data. Due to the nature of the Services, we may collect special category (sensitive) personal data. The exemptions we rely upon to process such special categories of personal data are set out in Part 2 of Schedule 1.
2.4 Failure to provide personal data – If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it:
2.4.1 we may not be able to enter into or perform the contract with you; and/or
2.4.2 we may have to cancel the Services and/or the contract (as applicable).
We will notify you of this at the relevant time.

3 How personal data is collected

We collect personal data in the following ways:

Direct interactionsYou provide personal data directly to us including where you: register for an Account on our Site, access and use the Services or where you otherwise correspond with us (by our Site live chat service post, phone or email).
Automated technologyWe automatically collect personal data (technical and usage) when you browse or interact with our Site, by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. Please see our Cookies Policy [LINK] for further details.
Third partiesWe may receive personal data from analytics providers and our suppliers such as site support and maintenance providers.

4 How we use your personal data

4.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
4.1.1 to perform the contract we are to enter into or have entered into with you in order to provide the Services;
4.1.2 to comply with a legal obligation; or
4.1.3 where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
4.2 Part 2 of the Schedule sets out the lawful basis we will rely on to process your personal data.
4.3 Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using such data.
4.4 Marketing – You will only receive marketing communications from us, if you have:
4.4.1 created an Account on our Site; or
4.4.2 provided your consent to receive marketing communications;
and have not opted out of receiving marketing communications, unsubscribed from our mailing list or withdrawn your consent.
4.5 We will not share your personal data with third parties for their marketing purposes.
4.6 How to opt out – You can opt out of email marketing by clicking the unsubscribe button within the particular marketing email. You can also withdraw your consent to receive marketing communications and asked to be removed from our mailing list at any time by contacting us.
4.7 Even if you opt out of receiving marketing communications, we may still use your personal data for other purposes provided we have a lawful basis to do so.
4.8 Change of purpose – We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose or we have a lawful basis to change the purpose.
4.9 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
4.10 We may process your personal data (without your knowledge or consent) where this is required or permitted by law.

5 Disclosure of your personal data

5.1 We may share your personal data with the Third Parties set out in Part 4 of the Schedule. We require all Third Parties to respect the security of your personal data and to treat it in accordance with the law. Such Third Parties can only process your personal data for specified purposes and in accordance with our instructions.
5.2 As part of the Services, we provide access to our directory of health professionals and physiotherapists and their contact details should you wish to seek face-to-face advice and treatment in respect of your injury (the Directory). We do not share your personal data with any third parties listed within the Directory. The third parties listed within the Directory are independent to Whatsmyinjury.com and we do not have any control over any third party listed within the Directory. By contacting a third party listed within the Directory, you are choosing to provide your personal data to that third party and your personal data will be processed in accordance with that third party’s own privacy policy. We recommend you read their privacy policy before you share any personal data with them.

6 International transfers

6.1 Some of our external third parties are based outside the UK, so their processing of your Personal data will involve a transfer of data outside the UK.
6.2 Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
6.2.1 we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data;
6.2.2 where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

7 Data security

7.1 We operate appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to personal data is restricted to individuals who have a business need to know it, are under confidentiality obligations and can only process it on our instructions.
7.2 We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8 Data retention

8.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8.2 We may update our data retention practices from to time and you can request details by contacting us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after the end of the tax year in which they cease being customers, for tax purposes.
8.3 We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.

9 Your legal rights

9.1 Your legal rights in relation to your personal data are set out in full in Part 3 of the Schedule. If you wish to exercise any of your rights, please contact our us.
9.2 You will not have to pay a fee to exercise any of your rights unless your request is clearly unfounded, repetitive or excessive. In which case, we may charge a reasonable fee for this information or refuse to comply with your request.
9.3 We may ask you to provide further information to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
9.4 We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests it may take us longer to respond. In this case, we will notify you and keep you updated.

This Privacy Notice was created in October 2022.

Privacy Notice & Cookies Policy

Here at Whats My Injury Ltd (“WE”), we take your privacy seriously and are committed to maintaining the trust and confidence of our visitors to our website and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, when someone submits a contact form or when someone subscribes to our newsletter.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in our possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (GDPR).

Visitors to our Website

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We collect information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry and exit points and the number of page views). We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

When You Contact Us Via Our Forms

Our website has forms built using Gravity Forms. When you use our contact forms the information submitted is emailed to us so that we can correspond with you. Your personal data will be stored in the website’s database. Your data is encrypted with the Gravity Forms Encrypted Fields plugin before it is saved to the database. We store your data on our website database so that if an email doesn’t get through we can check the website and access the request to ensure we don’t miss any enquiries or leads.


Our website has HTTPS encryption via a Let’s Encrypt SSL certificate to ensure any data passed between your browser and the webserver (where this website is hosted) is encrypted. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Data Retention

This website and its database are automatically backed up every day using a third party service ManageWP. Backups are stored for 90 days in the EU Region.

Mailing List

We use MailChimp for our Mailing List. MailChimp are GDPR compliant.

When you subscribe to our mailing list we collect your email address, name and marketing permissions consent. Your personal data will be stored in our mailing list provider, MailChimp, the application we use to send our newsletters. By clicking to subscribe to the mailing list, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Your data on MailChimp will be kept for the duration the business is running and we are utilising a newsletter. You can request to be removed anytime by clicking ‘unsubscribe’ in any newsletter/mailout or by emailing hello@whatsmyinjury.com.

Your personal data will also be stored in the website’s database. Your data is encrypted with the Gravity Forms Encrypted Fields plugin before it is saved to the database. It is saved in the website database so we can record your consent when subscribing to the mailing list. Your contact form data saved in the website database will automatically be deleted 1 year after submission.

Change of Ownership

Information about users and visitors, including personal data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or visitor data commits to a privacy notice that has terms substantially consistent with this privacy notice. Client data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the client data commits to a privacy notice that has terms substantially consistent with this privacy notice.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this privacy notice, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.


Cookies are small text files that store information on your hard drive or browser which means that we can recognise that you have visited our website. They make it easier for you to maintain your preferences on our website. A cookie often includes a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used on this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Chrome, you can block or allow all cookies by default. On your computer, open Chrome. At the top right, click ‘More Settings’, then under ‘Privacy and security’, click Cookies and other site data and select an option. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. Types of cookies that may be used during your visit to the website are listed below:

Cookie NameExpirationWhat It Does
_ga2 yearsUsed to distinguish unique users by assigning a randomly generated number as a client identifier.
_gid24 hoursUsed to distinguish users.
_gat1 MinuteUsed to throttle request rate. More info.
privacy_embeds30 DaysUsed to manage third party content

Third Party Embeds

The below section lets you control the privacy settings for third-party embeds on this site. We provide you with the choice to accept these third-party embeds or not. The checkboxes below show you all the embeds you have consented to so far. You can opt out any time by un-checking them and clicking the update button.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 13/09/2022.

How to contact us about your personal data or this privacy notice

If you have any questions about this privacy notice or about your personal data, please email us at legal@whatsmyinjury.com.

Statutory Information

Whats My Injury Ltd, Registered in England & Wales
Registered Office: First Floor, 21/23 Hall Road, Bowdon, Altrincham, England, WA14 3AY
Company Number: 14200659